Comments on: NAB CEO says ridding penalty fees started to improve bank image http://www.lendingcentral.com/2009/11/23/nab-ceo-says-ridding-penalty-fees-started-to-improve-bank-image/ The first word in mortgage news Fri, 19 Mar 2010 22:43:22 +0000 http://wordpress.org/?v=2.5.1 By: Insider http://www.lendingcentral.com/2009/11/23/nab-ceo-says-ridding-penalty-fees-started-to-improve-bank-image/#comment-23665 Insider Tue, 24 Nov 2009 06:40:51 +0000 http://www.lendingcentral.com/?p=3282#comment-23665 Stop your and nab’s systemic “Blame Mentality” Yada Yada Yada “Calvin” Clyne, as we have become to know you. You put the blame on previous Management i.e. Stewart and Fahour. Amazingling they put the blame on previous management too. Funny That (Not) Frank Cicutto and the “cash for comments” “ The elimination of lending officers in branches and the subsequent closures of hundreds of branches have absolutely destroyed us. You can say oh, but we have changed and put people back in branches. Crap, we now do not have a portfolio of people to look after and are tied up doing lesser things which is self destructing to people that need our service. Think of it this way Calvin, when you buy a car there is a salesperson, then when you need service there is another person skilled in that area to help you. This model of “all hands in” is hated by our customers, and our share price reflects that. CRAP AND BULLCRAP The purchase of Homeside and the now defunct Homeside operating system, debarcle was the beginning of the end for us. Cameron, I am a 20yr veteran of nab. You know what; nab needs to stop these greasy shareholder announments which people like me think you should have a “Doggy Bag” in front of your mouth for the obvious reasons. Get us some return and growth on our shares. And start looking after your staff that drive the Business. Stop your and nab’s systemic “Blame Mentality”

Yada Yada Yada

“Calvin” Clyne, as we have become to know you.
You put the blame on previous Management i.e. Stewart and Fahour.

Amazingling they put the blame on previous management too.

Funny That (Not)

Frank Cicutto and the “cash for comments” “

The elimination of lending officers in branches and the subsequent closures of hundreds of branches have absolutely destroyed us.

You can say oh, but we have changed and put people back in branches.

Crap, we now do not have a portfolio of people to look after and are tied up doing lesser things which is self destructing to people that need our service.

Think of it this way Calvin, when you buy a car there is a salesperson, then when you need service there is another person skilled in that area to help you.

This model of “all hands in” is hated by our customers, and our share price reflects that.

CRAP AND BULLCRAP

The purchase of Homeside and the now defunct Homeside operating system, debarcle was the beginning of the end for us.

Cameron, I am a 20yr veteran of nab.

You know what; nab needs to stop these greasy shareholder announments which people like me think you should have a “Doggy Bag” in front of your mouth for the obvious reasons.

Get us some return and growth on our shares.

And start looking after your staff that drive the Business.

]]> By: NAB CEO says ridding penalty fees started to improve bank image … « Offshore loans, banks, money http://www.lendingcentral.com/2009/11/23/nab-ceo-says-ridding-penalty-fees-started-to-improve-bank-image/#comment-23571 NAB CEO says ridding penalty fees started to improve bank image … « Offshore loans, banks, money Mon, 23 Nov 2009 15:58:50 +0000 http://www.lendingcentral.com/?p=3282#comment-23571 [...] NAB CEO says ridding penalty fees started to improve bank image … Mr Clyne also said there needed to be debate in Australia about how to become less reliant on offshore funding, something he described as the great weakness of the economy. “One of the goals I set for myself … NAB, which is the country’s biggest bank by assets but is smaller in the retail sector, then followed up in October by announcing the abolishment of account service fees on two of its retail transaction accounts and of credit card over-limit and late payment fees. Here is the original post: NAB CEO says ridding penalty fees started to improve bank image … [...] [...] NAB CEO says ridding penalty fees started to improve bank image … Mr Clyne also said there needed to be debate in Australia about how to become less reliant on offshore funding, something he described as the great weakness of the economy. “One of the goals I set for myself … NAB, which is the country’s biggest bank by assets but is smaller in the retail sector, then followed up in October by announcing the abolishment of account service fees on two of its retail transaction accounts and of credit card over-limit and late payment fees. Here is the original post: NAB CEO says ridding penalty fees started to improve bank image … [...]

]]>